Last Updated: 18/09/2025

1. Introduction

Welcome to Exclusive Luxury (“we,” “us,” “our,” or the “Company”). Our website is located at https://exclusiveluxury.in (the “Site”). By accessing our Site and purchasing products from us, you (“you,” “your,” or “User”) agree to be bound by these Terms and Conditions (“Terms”), our Privacy Policy, and our Return & Refund Policy.

Please read these Terms carefully before using our Site. If you do not agree to these Terms, you may not access or use our Site or services.

2. Definitions

• “Product(s)” means the goods available for purchase on the Site.

• “Order” means your offer to purchase a Product from us.

• “User” means any person who accesses or uses the Site.

• “Account” means the personalized section of the Site, protected by a password, created for you.

3. Account Creation and Security

To place an order, you may need to create an Account. You are responsible for:

• Providing accurate, current, and complete information during registration.

• Maintaining the confidentiality of your password and Account details.

• All activities that occur under your Account.

• Notifying us immediately of any unauthorized use of your Account.

We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion.

4. Products, Pricing, and Availability

• Product Description: We strive to display the colours, details, and descriptions of our Products as accurately as possible. However, we cannot guarantee that your monitor’s display will be perfectly accurate. All Products are subject to availability.

• Pricing: All prices are listed in Indian Rupees (₹) and are inclusive of applicable Goods and Services Tax (GST) but exclusive of shipping charges, which will be added at checkout. We reserve the right to change prices for Products displayed on the Site at any time without notice.

• Errors: In the event of a pricing or product description error, we reserve the right to cancel any orders arising from such errors.

5. Orders and Payment

• Order Acceptance: Your order is an offer to purchase a Product. All orders are subject to acceptance and availability. We will confirm your order via email. The contract for the purchase of the Product is formed only when we send you the Order Confirmation email.

• Payment: You agree to pay the full price for all Products you order, including all applicable taxes and shipping fees. Payment can be made using the methods available on our Site (e.g., credit/debit cards, net banking, UPI, wallets). You represent and warrant that you are authorized to use the chosen payment method.

6. Shipping and Delivery

• Delivery Areas: We currently ship to addresses within India.

• Shipping Costs and Times: Shipping costs and estimated delivery times are provided at checkout and in the Order Confirmation. These are estimates and not guaranteed delivery dates. We are not liable for delays caused by unforeseen circumstances or third-party courier services.

• Title and Risk: The risk of loss and title for Products pass to you upon our delivery to the carrier.

7. Returns, Refunds, and Exchanges

All returns, refunds, and exchanges are governed by our separate Return & Refund Policy, which is incorporated into these Terms by reference. Please review it carefully on our Site.

8. User Conduct and Prohibited Uses

You agree not to use the Site:

• For any unlawful purpose.

• To submit false or misleading information.

• To infringe upon our or any third party’s intellectual property rights.

• To upload or transmit viruses or any other malicious code.

• To interfere with or disrupt the Site’s security or functionality.

9. Intellectual Property

All content on this Site, including logos, text, graphics, button icons, images, audio clips, digital downloads, and software, is the property of Exclusive Luxury or its content suppliers and is protected by Indian and international copyright and intellectual property laws. You may not use any content without our express written permission.

10. Disclaimer of Warranties and Limitation of Liability

• Site Use: The Site and all Products are provided on an “as is” and “as available” basis without any warranties, express or implied.

• Limitation of Liability: To the fullest extent permitted by law, Exclusive Luxury shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of the Site or the Products. Our total liability to you for any claim arising out of or relating to these Terms or the Products shall not exceed the price of the Product(s) you purchased from us.

11. Indemnification

You agree to indemnify and hold harmless Exclusive Luxury, its directors, employees, and agents from any claim or demand made by any third party due to or arising out of your breach of these Terms or your violation of any law or the rights of a third party.

12. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India. The courts in [Insert your city and state, e.g., New Delhi, Delhi] shall have exclusive jurisdiction over any disputes arising under these Terms.

We encourage you to contact us first at support@exclusiveluxury.in to resolve any disputes amicably.

13. Grievance Officer

In compliance with the Information Technology Act, 2000 and rules made thereunder, the Grievance Officer for this Site is:
Email: support@exclusiveluxury.in

14. Changes to Terms

We reserve the right to update, change, or replace any part of these Terms at any time by posting updates on the Site. It is your responsibility to check this page periodically for changes. Your continued use of the Site following the posting of changes constitutes acceptance of those changes.

15. Contact Information

Questions about these Terms should be sent to us at support@exclusiveluxury.in.